Website Policies & Privacy

Changes in new technology and the services we offer demands a constant update and improvement to our website. All policies will, therefore, be subject to change without notice. Review this notice often for current policies.


Website Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Diebolt Lumber & Supply, Inc.'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Diebolt Lumber & Supply, Inc.'s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Diebolt Lumber & Supply, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Diebolt Lumber & Supply, Inc.'s web site are provided "as is." Diebolt Lumber & Supply, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Diebolt Lumber & Supply, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Diebolt Lumber & Supply, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Diebolt Lumber & Supply, Inc.'s Internet site, even if Diebolt Lumber & Supply, Inc. or a Diebolt Lumber & Supply, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Diebolt Lumber & Supply, Inc.'s web site could include technical, typographical, or photographic errors. Diebolt Lumber & Supply, Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. Diebolt Lumber & Supply, Inc. may make changes to the materials contained on its web site at any time without notice. Diebolt Lumber & Supply, Inc. does not, however, make any commitment to update the materials.

6. Links

Diebolt Lumber & Supply, Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Diebolt Lumber & Supply, Inc. of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Diebolt Lumber & Supply, Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Diebolt Lumber & Supply, Inc.'s web site shall be governed by the laws of the State of Kansas without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.



Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.



Special Orders

Diebolt Lumber can special order practically anything to fit your needs.  Please call our sales team at 888-444-4346 for help with any product.

Some special order products may be available online.  Our products arrive from our warehouse by trucks at random times.  Allow 7 to 14 calendar days for specially ordered product to be received and processed.  If you choose to pick up your special order in store, please calls the store at 888-444-4346 to ensure product delivery and to schedule your pick-up during normal store hours.

Special order merchandise is merchandise that has been chosen and approved by you for a specific purpose.  Therefore, special order merchandise must be paid for, in full, and cannot be returned under any circumstances.



Deliveries

Our delivery policy relates to deliveries within our delivery area made by Diebolt Lumber trucks. We deliver product to a limited area. If delivery by Diebolt Lumber trucks is available for your order, the option will show up at Checkout. If you have special delivery circumstances, please call our store and talk with our sales team *before* placing an order.

Our Delivery Goals:

Please note that there is almost always a fuel charge and a shipping charge added to every delivery that we make with one of our trucks. The customer assumes all responsibility for any damages caused by trucks delivering beyond street pavement. After a customer places an online order for delivery by Diebolt Trucks, the customer must call the store to ensure product availability and schedule a time for delivery within our delivery hours. Deliveries are scheduled in the order received.



In-Store Pick-up

Customers may pick-up online order in our store *free* of additional charges. After placing an online order, the customer should call the store to ensure product availability and schedule a pick-up time during store hours. Orders picked up in our store may take 24 to 48 hours to process if the product is in stock. Please allow an additional 7 to 14 calendar days for out of stock items.



Order Processing and Shipping

We work to ensure prompt processing of your order. In most circumstances, orders for in-stock merchandise will be processed within 1 to 2 business days of clearing payment. Orders for merchandise not in stock may take an additional 7 to 14 calendar days. Diebolt Lumber does not guarantee processing times for online orders. Pick-up by third-party carriers is generally limited to weekdays and is dependent upon which carrier the customer selects at Checkout. Shipment of hazardous and oversized products is limited by the third-party carrier, but are available for In-Store Pick-up. Diebolt Lumber reserves the right to substitute any out of stock or discontinued item with a equal or greater valued like item.



Order Cancellation

Diebolt Lumber's online store does not provide order cancellation. Please carefully check your shopping cart before placing an order. If a problem arises during the order process, please e-mail our webmaster at webmaster.estore@dieboltlumber.com.



Return Policy

Online purchases are deemed the responsibility of the customer. Please carefully review your shopping cart before placing an order. Diebolt Lumber will not accept returns of product except in cases of defective merchandise, which will be handled on a case-by-case basis at the discretion of Diebolt Lumber's Management Team.

Within 24 hours of the customer's receipt of defective merchandise, the customer must notify Diebolt Lumber at 620-496-2222 in order for the merchandise to be considered eligible for return. Diebolt Lumber assumes no responsibility for the mishandling of merchandise by the third-party carrier or the customer. Please refer to your selected third-party carrier's liability policies regarding merchandise. The customer is responsible for any shipping costs associated with returning a product.

Returned merchandise may be subject to a 10% restocking fee and transaction fees.